Frequently Asked Questions(FAQ) | VoIP Office


  • Q : What is VoIP Office?Open or Close

    VoIP Office is an IP communications company.

  • Q : What is IP Telephony?Open or Close

    IP Telephony or Internet Protocol Telephony is the transmission of voice signals over the Internet, wide area network (WAN), or local area network (LAN). IP Telephony uses voice-over-IP to break down voice transmissions into packets of data and transmitting them across a network.

  • Q : What is voice-over IP ?Open or Close

    Voice-over-Internet-Protocol or Voice-over-IP or VoIP allows one to send a voice transmission via a network instead of the standard telephone infrastructure. Calls can be routed via the Internet, wide area network (WAN), or local area network (LAN).

  • Q : What is a virtual number ?Open or Close

    A Virtual Phone Number is a telephone number that forwards incoming calls to one of the pre-set telephone numbers chosen by the client.

  • Q : What is DID ?Open or Close

    DID - Direct Inward Dialing (also called DDI in Europe) is a feature offered by telephone companies for use with their customers' PABX system, whereby the telephone company (telco) allocates a range of numbers associated with one or more phone lines.

  • Q : What is IVR ?Open or Close

    Interactive voice response, or IVR, is a computerized phone system that enables a person, typically a telephone caller, to make a selection from a voice menu. The selection is made using touchphone keypad entries or voice responses. The phone system plays pre-recorded voice prompts and the person typically presses a number on a telephone keypad to select the option associated with the voice prompt. This interaction allows the individual to communicate with the phone system and thus the computer system to either obtain information or to process a transaction.

  • Q : Do I need to change existing wiring ?Open or Close

    Your existing is not touched or changed in any way. Our IP Phones come with built-in Ethernet bridges which allow one Ethernet drop to work for both your PC and your IP Phone.

  • Q : Is VoIP Office secure ?Open or Close

    Our communications servers are fully secured in the network, ensuring that only authorized users and network servers have access to the system.

  • Q : Does VoIP support multiple offices ?Open or Close

    Yes it does, no matter how many offices your company has. It's incredibly inexpensive, resulting in considerable savings on phone bills. One click of the mouse and your branch offices will be dialing each other for free!

  • Q : Do I need an Internet connection ?Open or Close


  • Q : Is there a warranty on the hardware ?Open or Close

    All phones come with a one-year VoIP Office warranty.

  • Q : Can I use a Softphone ?Open or Close

    Yes. VoIP Office offers a VoIP Office Softphone with our services.

  • Q : Does VoIP Office provide phones with service?Open or Close

    Yes. With a two year commitment, your company will receive a free Polycom IP phone.

  • Q : What bandwith requirements are required for VoIP service ?Open or Close

    While evaluating your service, we will determine the correct bandwidth required depending on the number of employees and locations you have. The system will be provisioned and installed to ensure voice quality and the number of users and/or data being transmitted won't have an effect on voice quality.

  • - VoIP calls require 60 - 90Kbps for each call.

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