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Frequently Asked Questions
The answers and details you need to plan your migration to the cloud.

What is VoIP Office?

VoIP Office is an IP communications company.

What is IP Telephony?

IP Telephony or Internet Protocol Telephony is the transmission of voice signals over the Internet, wide area network (WAN), or local area network (LAN). IP Telephony uses voice-over-IP to break down voice transmissions into packets of data and transmitting them across a network.

What is voice-over IP ?

Voice-over-Internet-Protocol or Voice-over-IP or VoIP allows one to send a voice transmission via a network instead of the standard telephone infrastructure. Calls can be routed via the Internet, wide area network (WAN), or local area network (LAN).

What is a virtual number ?

A Virtual Phone Number is a telephone number that forwards incoming calls to one of the pre-set telephone numbers chosen by the client.

What is DID ?

DID - Direct Inward Dialing (also called DDI in Europe) is a feature offered by telephone companies for use with their customers' PABX system, whereby the telephone company (telco) allocates a range of numbers associated with one or more phone lines.

What is IVR ?

Interactive voice response, or IVR, is a computerized phone system that enables a person, typically a telephone caller, to make a selection from a voice menu. The selection is made using touchphone keypad entries or voice responses. The phone system plays pre-recorded voice prompts and the person typically presses a number on a telephone keypad to select the option associated with the voice prompt. This interaction allows the individual to communicate with the phone system and thus the computer system to either obtain information or to process a transaction.

Do I need to change existing wiring ?

Your existing is not touched or changed in any way. Our IP Phones come with built-in Ethernet bridges which allow one Ethernet drop to work for both your PC and your IP Phone.

Is VoIP Office secure ?

Our communications servers are fully secured in the network, ensuring that only authorized users and network servers have access to the system.

Does VoIP support multiple offices ?

Yes it does, no matter how many offices your company has. It's incredibly inexpensive, resulting in considerable savings on phone bills. One click of the mouse and your branch offices will be dialing each other for free!

Do I need an Internet connection ?

Yes.

Is there a warranty on the hardware ?

All phones come with a one-year VoIP Office warranty.

Can I use a Softphone ?

Yes. VoIP Office offers a VoIP Office Softphone with our services.

Does VoIP Office provide phones with service?

Yes. With a two year commitment, your company will receive a free Polycom IP phone.

What bandwith requirements are required for VoIP service ?

While evaluating your service, we will determine the correct bandwidth required depending on the number of employees and locations you have. The system will be provisioned and installed to ensure voice quality and the number of users and/or data being transmitted won't have an effect on voice quality.

What is VoIP Office?

VoIP Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and collaboration.
With VoIP Office, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location.
Unlike expensive, conventional phone systems, VoIP Office is purchased, activated, set up and managed online, which means we manage it and you use it. By eliminating the need for complex hardware, lengthy installation and technical expertise, you get the functionality and flexibility to easily connect with customers without high costs or hardware hassle.
With one flat, predictable monthly fee, no contracts, and zero setup costs, VoIP Office makes your business communication easy, affordable, and accessible from your home, office, or wherever you need to be.

What are the benefits of VoIP Office?
  • Set up your phone system to work the way you do
    • Connect your office, remote employees and mobile users under one phone system.
    • Easily support multiple locations, move from one location to another, or instantly add new users.
    • Change answering and forwarding rules online, anytime, anywhere.
    • Integration with existing phones or mobile devices.
  • Never miss a call or fax
    • Be connected to your phone system in and out of the office.
    • Customers can reach you or your employees, wherever you are.
    • Get your voice and fax messages anytime, from anywhere.
What’s a cloud-based phone system?
  • Set up your phone system to work the way you do
    • Connect your office, remote employees and mobile users under one phone system.
    • Easily support multiple locations, move from one location to another, or instantly add new users.
    • Change answering and forwarding rules online, anytime, anywhere.
    • Integration with existing phones or mobile devices.
  • Never miss a call or fax
    • Be connected to your phone system in and out of the office.
    • Customers can reach you or your employees, wherever you are.
    • Get your voice and fax messages anytime, from anywhere.
What is the difference between VoIP Office and VoIP Office Professional?

VoIP Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and collaboration.
With VoIP Office, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location.
Unlike expensive, conventional phone systems, VoIP Office is purchased, activated, set up and managed online, which means we manage it and you use it. By eliminating the need for complex hardware, lengthy installation and technical expertise, you get the functionality and flexibility to easily connect with customers without high costs or hardware hassle.
With one flat, predictable monthly fee, no contracts, and zero setup costs, VoIP Office makes your business communication easy, affordable, and accessible from your home, office, or wherever you need to be.

Purchasing your phone system

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Your business phone numbers

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Setting up your phone system

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Using your phone system

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Phones and devices

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Analytics and reporting

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Need help or support?

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Cisco
Grandstream
Polycom
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