Frequently Asked Questions

VoIP Office is a cloud-based unified communication and contact center platform that replaces traditional phone systems. It combines HD voice calling, video conferencing, team chat, SMS, internet fax, and AI-powered contact center tools in one secure platform — accessible from any device, anywhere in the world.

VoIP Office is trusted in 30+ countries across North America, Europe, the Middle East, and Asia. Our offices are located in Troy (USA), Hyderabad, Noida, Vadodara, Bangalore, and Canada. Local phone numbers are available in all supported regions.

Yes. Contact our team to arrange a guided demo or proof-of-concept trial tailored to your business size and industry. Use the Contact Us page to request one.

VoIP Office scales from 2 users (small business) to 10,000+ users (global enterprise). There is no hard upper limit — our platform is designed to grow with your organisation.

VoIP Office works on desktop (Windows & Mac), mobile (iOS & Android), web browsers, and desk phones (IP phone compatible). No hardware is required to get started — your laptop or smartphone is all you need.

The Unified Communication Suite includes HD Phone calling, Video calling, Team Chat, Business SMS, Internet Fax, and Microsoft Teams integration — all accessible from one platform and one login.

VoIP Office offers three contact center products: OmniChannel (inbound across 20+ channels), Outbound CX (predictive, preview, and progressive dialing), and Digital CX (AI chatbots and social messaging for WhatsApp, Facebook, Instagram, and more).

VoIP Office offers three tiers: Meeting (up to 100 participants), Video Meetings Pro (up to 200 participants with breakout rooms and whiteboards), and Webinar (up to 500 attendees with registration, Q&A, and email campaigns).

Horizon AI is VoIP Office’s intelligent automation platform. It provides AI Call Summary (transcriptions and action items), Smart Intent Routing (natural language-based call routing), and Real-Time Coaching (live suggestions for agents during calls). It also powers our chatbot and digital CX capabilities.

Yes. Number porting is supported in most countries. Contact our team with your current provider details and we will manage the porting process with minimal disruption to your operations.

Yes. VoIP Office integrates natively with Microsoft Teams via Direct Routing, allowing users to make and receive external calls directly within Teams using VoIP Office telephony and global numbers.

VoIP Office integrates with Salesforce, HubSpot, Zoho, Microsoft Dynamics, SugarCRM, Vtiger, SuiteCRM, LeadSquared, Pipedrive, and Bitrix24. All integrations support automatic call logging, click-to-call, and screen-pop functionality.

Yes. VoIP Office integrates with leading ATS platforms including Bullhorn, JobDiva, CEIPAL, and Oorwin — enabling click-to-call, call recording, and activity logging directly from your recruitment workflow.

Yes. VoIP Office offers a REST API with webhook support for full programmatic control over numbers, call events, recordings, and analytics. Contact our team for API documentation and sandbox access.

Yes. VoIP Office integrates with NexHealth and supports HIPAA-compliant communication workflows including appointment reminders, patient SMS, encrypted fax, and EHR system connectivity.

VoIP Office currently supports 21+ direct integrations across CRM, ATS, helpdesk, healthcare, and productivity platforms. The full list is available on our Integrations page.

VoIP Office uses per-user, per-month pricing. Plans vary by product tier — Unified Communications, Contact Center, and Video Conferencing are available separately or as a bundled suite. Visit our Pricing page for current rates.

There are no setup fees. VoIP Office is available on monthly or annual subscription terms. Annual plans include a discount versus month-to-month pricing.

No hardware is required. VoIP Office works on your existing computers, smartphones, and browsers. If you prefer IP desk phones, compatible hardware is available — but it is never mandatory.

Yes. Users can be added or removed at any time from the admin portal. Billing adjusts pro-rata at the start of each billing cycle.

Yes. VoIP Office is HIPAA compliant across all communication channels including voice, SMS, voicemail, and internet fax. We provide Business Associate Agreements (BAA) for healthcare customers and store all data with full encryption and access controls.

Yes. VoIP Office is ISO 27001 certified, demonstrating our commitment to information security management best practices, regular audits, and rigorous access controls.

All VoIP Office calls use TLS (Transport Layer Security) for signalling and SRTP (Secure Real-time Transport Protocol) for media. This means both the call setup and the audio stream are fully encrypted end to end.

Yes. VoIP Office supports GDPR compliance with data residency options, right-to-erasure capabilities, data processing agreements, and full audit logging for all communication records.

VoIP Office guarantees 99.999% uptime (approximately 5 minutes of downtime per year) backed by financial SLA credits. Our platform status is available 24/7 and all incidents are communicated proactively.

Small business customers can be fully live the same day. Enterprise deployments with multi-location routing, CRM integrations, and compliance requirements typically take 3–10 business days depending on complexity.

All plans include 24/7 technical support via our helpdesk at voipoffice.freshdesk.com. Enterprise plans include a dedicated account manager and priority SLA response times.

Yes. VoIP Office provides onboarding training for all new customers — live sessions for teams, recorded walkthroughs, and a full knowledge base. Enterprise plans include customised training programmes.

Yes. Our migration team supports transitions from all major PBX and hosted telephony providers. We handle number porting, configuration migration, and staff training to ensure zero downtime.

Contact our sales team via the Contact Us page, by calling +1 (248) 436-3600, or by emailing us directly. Our team typically responds within 1–2 business hours.