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Frequently Asked Questions
The answers and details you need to plan your migration to the cloud.

What is Voicemail to Email?

Whenever you received a Voicemail to your extension, this will be converted digitally into a .wav file and then automatically sent to your email address.

What is Fax to email?

It's (FoIP) Fax over IP. This allows any T38 enabled DID to configure our Fax to Email service. Whenever someone sends a fax to your number that will be converted to.PDF and automatically sent your email address.

What is number Porting?

Generally, we call it Local Number Portability(LNP), according to FCC rules you can port a telephone number from your current provider to VoIP Office, with this feature you can use your existing number but we require a Letter of Authorization(LOA). A LOA needs to be filled with correct information and signed send to us via email. So, this document allows our vendor to request your number to port-in to our system.

What is CNAM?

CNAM types are two Inbound(Lookup) and Outbound(Storage) Caller IDs, this feature can be configured your DID. Using Inbound feature will lookup CNAM, Whenever someone called your DID and CNAM lookup is enabled, The Called party ANI is dipped and will send the CNAM information to your extension. if disabled, only the number will be send to your extension.

Using Outbound feature we can add your company name to your DID up to 15 letters only. When you make calls your company name will be sent along with your business phone number. Not all the service vendors support this feature while purchasing or poring a DID number kindly inform to our team prior to make sure to choose the feature available vendors.

What is call monitoring?

At VoIP Office, To monitor a live call we have three features.
1. Listen
2. Whisper
3. Barge
We can set the monitor option that you want to use

Example:
Listening - You can only listen to the calls.
Whispering - You can listen to the conversation and talk only to the monitored extension.
Barging - You can listen and talk to both parties on the call.
Choose the monitoring mode in a dynamic way by just clicking on default set 4
4 - Listening
5 - Whispering
6 - Barging
For example, extensions 123 and 124 are in conversation. Extension 100 dials '*199123. From that moment, the active call and all other calls made by extension 123 will be monitored by extension 100.

How good is a VoIP sound quality?

It's obvious, the quality would be excellent although the voice quality depends on bandwidth quality and its availability.

What are SIP Phones?

SIP phones are the same as VoIP or softphones and are used for VoIP (Voice over Internet Protocol) calls. There are two types of SIP phones: Hard-phone (resembles common phone) Soft-phone (computer - software phone) PBXware can be used with virtually all SIP phones on the market.

What is communicator?

Unified Communications software this will simplifies and improve your daily productivity. it's a desktop application. It is specifically designed for enterprise and call center customers, allowing placing/receiving calls, instant messaging, sending/receiving faxes, call center agent operations, conferences administration and much more.
VoIP Office Communicator has four categories: edition and version. Platform distinction is straight forward, Communicator is running in Desktop and Mobile environments:

Desktop
  • Mac OS X
  • Windows
  • Ubuntu Linux
Mobile
  • iOS
  • Android

At the moment, available editions are: different editions and offer different functionality

  • Office
  • Business
  • Agent - Call Center
  • Supervisor - Call Center Editions
What are the Firewall Settings?

Generally we have some rules but, Not all firewall will support these settings if you are experiencing issues having a firewall. try below settings could clear those issues. Get an IP Address from our team.
Allow the following ports:

Name Port Range Protocol
SIP 5060-9395 TCP/UDP (This is for registration and Calls)
RTP 1000-65000 UDP(Voice Traffic)
RTCP 16348-32768 UDP(RTP)
FTP 21 (Please speak with our team to know about this)

UDP Port Timeout: Find under Firewall settings. By default, set to 30 seconds.
Increase UDP timeout to 300 seconds
As SIP opposed to TCP uses UDP that send messages every 25 seconds. As we are sending the call to the port, the short UDP port timeouts the call that unable to receive the inbound calls. Setting the UDP port timeout to 300 seconds will try to resolve that issue.
SIP Transformations: Find under firewall settings. Must set to disabled. Consistent Nat: Find under firewalls settings. Must set to enabled.

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