Terms of Service

1. Acceptance of Agreement

By signing up and using the Services provided by VoIP Office, you agree to the terms of this VoIP Office Service Terms and Conditions, which constitutes a binding agreement between us and you. If you do not agree to be bound by and comply with all of the terms of this Agreement, you may not register with us or use our Services in any manner whatsoever.

These VoIP Service Terms and Conditions, together with any policies, schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time (collectively, the “Agreement”), constitute the entire agreement between VoIP Office (hereinafter referred to as “we,” “us,” “our,” “VoIP,” or “VoIP Office”) and you (hereinafter referred to as “you,” “user,” or “Customer”).

The terms and conditions of this Agreement — including any policies incorporated by reference — and the pricing are subject to periodic revision. Any change shall be notified on the VoIP Office website and deemed effective on the date posted. Continued use of the Service after any revision constitutes acceptance of those revisions.

2. Customer Undertakings

By using the Services, you represent and warrant the following:

• You are 18 years of age or older and have the right, authority, and capacity to use the Services and agree to this Agreement.
• You shall provide accurate personal information including name, email address, mobile phone number, and billing address. You are completely liable for the accuracy of the information provided.
• You agree to update us with any information changes as soon as reasonably possible, including name, address, email, and telephone number.
• You undertake full liability and responsibility for your account and actions, as well as for the actions of anyone who uses the Service via your account, with or without your permission.
• The location for which you are availing our Services falls within the geographical territory of India or the United States.
• Where the account is made for a business purpose, you shall furnish legitimate documentation authorising you to act on behalf of that business entity.

3. Service Plans

3.1 Residential Plans

Residential Service and Device are intended solely for residential use. In case of any non-residential use, VoIP Office reserves the right to immediately terminate, change the calling plan, or modify the Service in its sole discretion.

3.2 Business Plans

If you sign up for a Business Plan, the usage of the Service and Device is strictly restricted to business premises and usage only. You may not use the Services for any personal, residential, non-business, or non-professional purpose. You may not resell or transfer the Service to any other person without express written permission from VoIP Office in advance.

4. Restrictions & Disclaimers

4.1 Accuracy of Information

We hold the right to suspend or terminate Services without further notice if we determine that the information provided by you is inaccurate. We shall not be liable for any delay or discrepancy in our Services due to inaccurate information.

4.2 No Reverse Engineering

You shall not copy, adapt, reverse engineer, translate, decompile, or disassemble the Software or Services. You shall not use the Software or Services in any outsourcing, time-sharing, or service bureau arrangement.

4.3 Compatibility

The Service is not compatible with all non-voice communications equipment, including but not limited to: emergency phones in elevators, home and office security systems set up to make automatic phone calls, digital entertainment systems, certain satellite TV systems, fax machines, modems, and medical monitoring devices.

4.4 Privacy Responsibility

VoIP transmits your information via mail and the internet. VoIP does not take responsibility for third-party privacy infringements in transit. You are advised to safeguard all user IDs, passwords, and the MAC address of your Adapter.

5. Geographical Territory

VoIP Office Services are currently restricted for use within the United States and India. If you use VoIP’s Services outside of these territories at your sole discretion, VoIP Office does not represent or warrant that such use is permitted by other jurisdictions or ISPs.

If you relocate the Device to a geographical location where we do not provide Services, you do so at your own risk, including the risk that such activity violates local laws. Any liability resulting from such violations shall be yours alone.

• Toll-Free Service: toll-free calling is limited to receiving calls originating in the United States only.
• VoIP Office reserves the right to disconnect Services immediately if it determines you have used the Service in violation of applicable laws, including laws of jurisdictions outside the United States.

6. Portability Services

If you wish to port in or out of your carrier, contact us at +1 (248) 436-3600 or email support@voipoffice.com.

• Authorisation: You authorise VoIP Office to process your order and notify your local service provider of your decision to switch. You may be required to provide a letter of authorisation and a copy of your most recent bill.
• Activation: You must install and activate your Device prior to the date the number switch becomes effective. A temporary telephone number will be assigned until your transfer is completed.
• Right to Refuse: VoIP Office is under no obligation to provide portability service and may refuse if it lacks the requisite infrastructure.
• Unauthorised Port Outs: VoIP Office has no responsibility or liability for telephone numbers ported out of your account due to acts or omissions of third parties.

7. Unique Services

The Service under this Agreement is not a regular telecommunication service. Substantial differences exist between regular telecommunication services and the Services offered by VoIP Office, which may limit or affect your rights of redressal before Federal and State Telecommunication Regulatory Agencies and/or judicial forums.

The Service does not support 0+ or operator-assisted calling, including collect calls, third-party billing calls, 900 numbers, calling card calls, or dial-around calls. The Service may not support 311, 511, and other x11 services in one or more service areas.

8. Emergency Services (911)

You are advised to review the VoIP Office Emergency Services document at voipoffice.com/e911-policy. Our Services vary from traditional 911 services. By accepting this Agreement, you confirm that you have reviewed the E911 policy and find its terms acceptable.

9. Term & Termination

Your Service term begins on the date you first ordered Service or the date your payment is successfully processed, whichever is later. Upon completion of your initial subscription term, your Service will automatically renew for the same term unless cancelled before the end of the current service term.

VoIP Office reserves the right to suspend, terminate, or disconnect any part of your Service if:

• You use the Service outside the authorised geographical territory in violation of applicable laws
• We determine or reasonably believe you used fraudulent means to pay for Services
• You fail to make a payment on time
• We are ordered by law enforcement or government agencies to take such action
• A petition in bankruptcy is filed by or against you and not dismissed within 30 days
• You bring any legal action or proceeding against VoIP Office
• We determine such action is necessary to prevent fraud, protect VoIP Office, its customers or affiliates

To terminate Services, contact our Customer Care Department at billing@voipoffice.com or by calling +1 (248) 436-3600 prior to expiration of the current service term. All charges owed at the time of disconnection will be immediately payable.

10. Billing & Payment

No additional consent or notice is required to charge your credit card for all amounts due to us. If your card is a combination credit card/debit card, you authorise us to use it as a credit card. You agree that we may charge any new credit card for amounts due without additional notice, in case your issuing bank automatically provides us with an updated card.

If your credit card is declined on renewal, VoIP Office reserves the right to automatically recharge the payment method until payment is received, the payment method is updated, or the Service is discontinued for non-payment.

11. Acceptable Use

You agree to comply with the VoIP Office Acceptable Use Policy (AUP), which is posted on our website and incorporated into this Agreement by reference. Changes to the AUP may be made at any time without notice and are effective the day following posting to our website.

VoIP Office may limit the number of promotions you may be eligible for in a given period. Promotions may be cancelled by VoIP Office at any time.

12. Privacy

VoIP Office may disclose personally identifiable information when required by a government agency, law enforcement agency, court, or as otherwise required by law. For additional information, please refer to our Privacy Policy.

Questions About These Terms?

Contact our support team at support@voipoffice.com or call +1 (248) 436-3600. You may also visit our Helpdesk for additional support.