Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the website operators.

Cookies may be “session cookies” — which are deleted when you close your browser — or “persistent cookies” — which remain on your device for a set period or until you delete them manually.

2. How We Use Cookies

VoIP Office uses cookies and similar technologies to:

• Ensure our website and platform function correctly
• Remember your preferences and settings
• Understand how visitors use and interact with our website (analytics)
• Improve the performance and user experience of our services
• Support our customer support and helpdesk tools
• Enable features such as live chat and contact forms

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to function and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms. Without these cookies, services you have asked for cannot be provided.

Performance & Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are the most and least popular, and see how visitors move around the site. All information collected by these cookies is aggregated and anonymous.

Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these features may not function correctly.

Targeting & Marketing Cookies

These cookies may be set through our website by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other websites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device.

4. Third-Party Cookies

Some cookies on our website are set by third-party services that appear on our pages. We do not control the use of these cookies. Third-party services may include:

• Analytics providers — to help us understand website usage and performance
• Customer support tools — such as our Freshdesk helpdesk integration
• CRM integrations — to support sales and customer communication workflows
• Embedded content providers — such as video or communication widgets

Each third-party provider has its own cookie and privacy policies, which we encourage you to review.

5. Your Choices

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences in the following ways:

Browser Settings

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Opt-Out Links

For analytics and marketing cookies set by third parties, you may opt out by visiting the relevant provider’s opt-out page or using industry opt-out tools.

Please note that if you choose to block all cookies, you may not be able to use certain features of the VoIP Office website or platform, including login and account management.

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our own practices. When we post changes, we will update the date at the top of this page. If the changes are significant, we may provide a more prominent notice. We encourage you to review this page periodically to stay informed about our use of cookies.

7. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

• Email: support@voipoffice.com
• Phone: +1 (248) 436-3600
• Address: 525 E Big Beaver Rd, Troy, MI 48083, USA
• Helpdesk: voipoffice.freshdesk.com